Privacy Policy

Information We Collect

Personal Information

Automatically Collected Information

Our platform automatically collects certain technical information when you visit our website or use our services. This includes session data, page views, time spent on different sections, and interaction patterns with educational content. We use this data to understand how students engage with our material and identify areas for improvement in our curriculum.

Cookies and similar tracking technologies help us remember your preferences, maintain login sessions, and provide personalized learning recommendations. You can control cookie settings through your browser, though disabling certain cookies may limit some platform functionality.

Information from Third Parties

We may receive information from payment processors when you enroll in courses, from educational partners when you access supplementary materials, and from social media platforms if you choose to connect your accounts. We also work with analytics providers to understand user behavior and improve our services while maintaining strict data protection standards.

How We Use Your Information

• Providing access to our algorithmic trading courses and educational materials
• Personalizing your learning experience based on progress and preferences
• Processing payments and managing your account subscription
• Sending important updates about courses, schedules, and platform changes
• Improving our educational content through analysis of learning patterns
• Ensuring platform security and preventing fraudulent activities
• Complying with legal obligations under Thailand's data protection laws
• Responding to your support requests and technical inquiries

Data Sharing and Disclosure

We maintain strict controls over who can access your personal information. Your data is shared only in specific circumstances that directly support your educational experience or legal compliance requirements.

Service Providers

We work with carefully selected service providers who help us deliver our educational platform. This includes payment processors for course enrollment, email services for important notifications, cloud hosting providers for secure data storage, and analytics tools to improve course content. All service providers sign strict data protection agreements and are required to handle your information according to the same privacy standards we maintain.

Legal Requirements

We may disclose your information when required by Thailand law enforcement, regulatory authorities, or court orders. This includes situations involving suspected fraud, violation of our terms of service, or threats to platform security. We carefully review all legal requests and provide only the minimum information required by law.

Business Transfers

In the unlikely event that DataStream-PH undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We would notify all affected users at least 30 days before any such transfer and ensure the new entity maintains equivalent privacy protections.

Your Privacy Rights

Under Thailand's Personal Data Protection Act (PDPA) and international privacy standards, you have comprehensive rights regarding your personal information. We've designed simple processes to help you exercise these rights effectively.

How to Exercise Your Rights

To exercise any of these rights, send a detailed request to our privacy team at info@datastream-ph.com. Include your full name, account email address, and specific details about your request. We'll verify your identity and respond within the timeframes required by Thailand law. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive requests.

Data Security and Protection

Protecting your personal information is fundamental to our operations. We've implemented comprehensive security measures that meet international standards for financial education platforms.

Technical Safeguards

All personal data is encrypted both in transit and at rest using industry-standard encryption protocols. Our servers are hosted in secure data centers with 24/7 monitoring, redundant backups, and strict access controls. We use multi-factor authentication for administrative access and regularly update all security systems to address emerging threats.

Administrative Safeguards

Access to personal information is limited to authorized employees who need it for their job functions. All staff members receive regular privacy training and sign confidentiality agreements. We conduct background checks on employees with data access and maintain detailed logs of all data access activities.

Physical Safeguards

Our offices and data storage facilities have controlled access systems, security cameras, and environmental protections. Physical documents containing personal information are stored in locked cabinets with restricted access. We follow secure disposal procedures for both digital and physical materials containing personal data.

Data Retention and Deletion

We retain personal information only as long as necessary to provide our educational services and meet legal obligations. Different types of information have different retention periods based on their purpose and regulatory requirements.

Account Information

Active account information is retained throughout your enrollment in our programs and for three years after your last course completion. This allows us to provide ongoing support and honor any course access guarantees. After this period, we securely delete all personal account information unless legal requirements mandate longer retention.

Learning Progress Data

Course completion records, quiz scores, and learning analytics are retained for five years to support educational quality assessments and accreditation requirements. This data is anonymized after two years while maintaining statistical value for curriculum improvement.

Financial Records

Payment information and billing records are retained for seven years as required by Thailand tax and financial regulations. We work with certified payment processors who maintain their own secure deletion procedures for sensitive financial data.

Communication Records

Support tickets and educational correspondence are retained for two years to ensure consistent service quality and resolve any ongoing issues. Marketing communications are deleted immediately when you unsubscribe from our mailing lists.

International Data Transfers

While our primary operations are based in Thailand, some of our service providers may process personal information in other countries. We ensure all international data transfers meet Thailand's PDPA requirements and international privacy standards.

Approved Transfer Mechanisms

We use Standard Contractual Clauses approved by data protection authorities to ensure your information receives equivalent protection when processed outside Thailand. All international service providers must demonstrate adequate security measures and commit to the same privacy principles we maintain.

Data Processing Locations

Educational content and learning analytics may be processed in secure cloud facilities located in Singapore and Japan, both of which have been recognized as providing adequate data protection. Payment processing occurs through certified providers with operations in multiple jurisdictions, all meeting international security standards.

Children's Privacy

Our algorithmic trading education programs are designed for adults aged 18 and older. We don't knowingly collect personal information from children under 18 years of age. If we discover that we've inadvertently collected information from a minor, we'll delete it immediately and notify the parents or guardians if possible.

If you're a parent or guardian and believe your child has provided personal information to us, please contact our privacy team immediately. We'll work with you to verify the situation and take appropriate action to protect the child's privacy.

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and privacy best practices. Any significant changes will be communicated to all users through multiple channels.

Notification Process

When we make material changes to this policy, we'll send email notifications to all registered users at least 30 days before the changes take effect. We'll also post prominent notices on our website and include summaries of key changes in our regular educational newsletters.

Continued Use

Your continued use of our services after policy changes take effect constitutes acceptance of the updated terms. If you disagree with any changes, you can exercise your right to delete your account or restrict certain data processing activities before the new policy becomes effective.